Parts must be properly installed and used to qualify for replacement. And parts damaged due to neglect or other causes are not covered. Not available special orders. Parts Coverage: Treadmills - Main Drive Motor, All Frame & Welds and the Deck underneath the belt. Ellipticals - Electro Magnetic Brake, Flywheel, all Frame and Welds and the Pedals. Exercise Bikes - Electro Magnetic Brake, Flywheel, all Frame and Welds, Cranks and Pedals. Home Gyms - All Frame and Welds, Cables and Pulley's and the Upholstery.
For “Value Upgrade Package” Lifetime Treadmill Belt Replacement Warranty, customer must take a digital photo of the belt confirming that belt has been worn smooth on its surface due to use. Customer is responsible for aligning belt so that it does not drift to the side and fray as this is not covered under warranty nor is other neglect, tears, spills, cuts, etc.
For all parts covered under lifetime warranty, customer will be shipped replacement part(s) and is required to return the defective part within 14 days. If part is not returned within 14 days, customer will be charged the cost of the part plus shipping. Customer must provide credit card info when reporting lifetime warranty part requests, which will only be used if defective part is not returned or does not qualify under the warranty coverage. If any product or part is damaged due to a lack of or improper maintenance, such item(s) will not be covered under warranty. It is important to save your invoice for future reference as this is your proof for warranty coverage.
None of the home gym manufacturers in the fitness industry ever provide labor on home gyms. If part replacement is required, the stated manufacturer part warranty will provide parts and customer can simply install the part or they can call a local technician who can perform in home service at customer's expense.
Some parts are more labor intensive and involved and in such cases a technician will be required to install these parts. Our service representative will make this determination after a telephone support is first attempted. In cases where customers reside outside of our service provider's contracted coverage area, additional travel fees may be required to send a technician for any service, repairs or assembly. Xceleration Fitness, will cover the cost of labor but it will be the responsibility for customer to pay the mileage fees. Additional fees will be required if a customer lives more than 25 miles from the nearest technician. Customer agrees that if part is not shipped and customer has not contacted manufacturer directly, Xceleration Fitness shall not be held responsible.
All certified remanufactured units are eligible for our Lifetime Extended Warranty as outlined on our web site. In-home labor on every part is covered under warranty for 90 days from date of purchase. Any parts/service needed after 90 days will be at the customers expense unless otherwise stated on the invoice. All parts (motors, electronics, etc) must be sent to us first before the part is replaced. The part will be sent in for repair to restore it back to normal operating condition. If any part cannot be repaired, it will be replaced. We will assist in providing parts at special discounted prices. Please ask your Fitness Expert or Customer Service rep for full details.
No exceptions to our company policies and warranties can be altered or superceded by any XFS employee via phone, email etc. Any special circumstance that requires a change in policy must be noted on customers invoice/contract which is furthermore approved by management or the owners. If this is not done no expressed amendment to our policies, warranties will not be honored.
To receive the fastest and most efficient service, all products that are covered under their original manufacturer’s warranty, customers should call the toll free number directly to the manufacturer. By talking directly with an employee of the manufacturer, the proper troubleshooting and support procedures can be successfully communicated. Most service issues can be resolved with the support of our knowledgeable and friendly telephone tech support team. Customers will benefit by working with our technicians via telephone by getting their equipment operating faster as opposed to having to wait for a technician to be scheduled for on on-site visit. For products that are covered under our labor warranty, customer agrees to troubleshoot service issues with our telephone service reps and if s technician determines the issue cannot be resolved, then a field technician will be dispatched to the customer’s home at no charge. For Live Support please call our toll-free line at (888) 348-4382 and you will be assisted by one of our knowledgeable and friendly service representatives. We are open Monday to Friday 9am to 5pm PST.
You may also leave us a message by clicking on the Email or Contact Us links.
Thank you for your patience.
Release, Waiver of Liability & Indemnification
I understand that exercise, training and using fitness equipment are potentially hazardous activities. I further understand that these activities involve risks of injury, aggravation of pre-existing conditions, and in the most severe and extreme situations, even death. Furthermore, I acknowledge that exercise on the body cannot be predicted with complete accuracy and that changes may occur during or following exercise that could lead to these complications and adversely affect my health. These changes may include high blood pressure, increased heart rate, altered heart function, and possibly, and again in rare instances, cardiac complications. I am voluntarily purchasing this equipment with the intent to use it with the full knowledge and understanding of the potential dangers. I am also advised that a comprehensive medical examination is necessary before using the equipment and machinery and that a consultation with a physician is also essential to determine which physical activities, exercises, training and programs are recommended by my doctor. I acknowledge that I have either had a physical examination within the last month, or that I have voluntarily decided to assume all responsibility and liability for using the equipment I am purchasing. I have been informed of the following notice: "If you are currently under a physician's care for an injury, condition or illness, Xceleration Fitness Systems of Los Angeles CA strongly urges you to consult your physician before conducting any exercises with the equipment you have purchased."
I further declare that I am physically fit, sound and suffering from no condition, impairment, disability, disease, infirmity, or illness that should prevent my participation in any program and the use of any exercise equipment.
I personally assume all risks involved in all exercises, training, activities and programs that I do with the equipment I have purchased. I also waive and release, now and forever, all claims and causes of action against Xceleration Fitness, its elected or appointed officers, agents, volunteers, employees, representatives, consultants, executors, and all others directly or indirectly connected with Xceleration Fitness (Related Parties) from any damages, actions, claims and liabilities, whether known or unknown, anticipated or unanticipated, suspected or unsuspected, relating to or arising from any activity, personal injury I sustain including death, any medical condition which results, any aggravation of a pre-existing medical condition that I aggravate, and any and all other damages which I sustain in any way from the direct or indirect result of my activities, exercise, and training using the equipment I have purchased. I agree that I will never prosecute or in any way aid in prosecuting any demand, claim or suit against Xcelerationfitness.com for any damage, or injury to my person or property that may occur from and/or cause whatsoever as a result of my use of the fitness equipment I have purchased.
I further agree to indemnify, hold harmless and defend xcelerationfitness.com and each of the other Released Parties from and against any loss, damage, liability and expense, including costs and attorneys’ fees, incurred by Xcelerationfitness.com or any of the other Released Parties as a result of my using the equipment I have purchased. I agree that laws of the State of California shall govern the rights and obligations of the parties to this Release and the interpretation, construction and enforceability thereof. I agree that any lawsuit brought against any Released Parties shall be brought solely in any State or Federal court located in Los Angeles County, California. I further agree that, in the event any provision of this Release is found to be, by a court or other legal authority of competent jurisdiction, to be invalid or otherwise unenforceable, that the remaining provisions shall remain to be valid and enforceable to the fullest. This release is a binding legal contract.